T&Cs- Cancellation policy

If you need to cancel your appointment within 48 hours, you are liable to pay a 50% fee of your treatment  cost. Clients may reschedule their appointments up to 24 hours before their appointment. Rescheduled appointments cannot be rescheduled again or cancelled. If you still cannot make your appointment, you will be liable to pay a 50% fee of your treatment cost.

No-shows to appointments will incur a 100% fee of their treatment cost. 

Patch testing 

Clients will be required to have a patch test 48 hours prior to their appointment for all hair colouring services, tinting, lash extensions and semi permanent make up. It is client’s responsibility to ensure they are having their patch test before their appointment or a 100% cancellation fee will be charged.

20% off your first appointment offer

We offer 20% off your first appointment for all hair and beauty services. Please note, that this is not applicable to our nurse-led clinic services.